Last Updated: 01^st of June 2025

Here's a list of most commonly asked questions about Tickatoo.

1. What is Tickatoo

Tickatoo is a web-based event ticketing platform operated by Consimo Solutions Australia Pty Ltd. We help event organisers sell tickets and help attendees buy them securely online.

2. Is Tickatoo only for events in Victoria

No. While we're based in Victoria, Tickatoo supports events all across Australia.

3. How do I buy a ticket?

Simply find the event you want to attend, select your ticket type, and follow the secure checkout process. Your ticket will be emailed to you.

4. I haven't received my ticket. What should I do?

Please check your spam/junk folder first. If it's not there, contact the event organiser or email us at info@tickatoo.com.au

5. Can I get a refund if I can't attend the event?

Refunds depend on the organiser's policy. Please check the event page or contact the organiser directly.

6. Is it safe to pay through Tickatoo?

Yes. All payments are securely processed through Stripe. We don't store any of your credit or banking information.

7. How do I list my event on Tickatoo?

If you're an organiser, contact us at info@tickatoo.com.au and we'll help you set up your event page.

8. Can I change my ticket details after purchase

In most cases, no. If you've made a mistake, please contact the event organiser as soon as possible.

9. What kind of events can use Tickatoo?

Tickatoo supports all types of events — from small community workshops to large-scale concerts, festivals, and conferences.

10. Who do I contact for support?

You can contact our support team via email at info@tickatoo.com.au or use the contact form on our website.