Frequently Asked Questions

Tickatoo is a web-based event ticketing platform operated by Consimo Solutions Australia Pty Ltd. We help event organisers sell tickets and help attendees buy them securely online.

No. While we’re based in Victoria, Tickatoo supports events all across Australia.

Simply find the event you want to attend, select your ticket type, and follow the secure checkout process. Your ticket will be emailed to you.

Please check your spam/junk folder first. If it’s not there, contact the event organiser or email us at info@tickatoo.com.au.

Refunds depend on the organiser’s policy. Please check the event page or contact the organiser directly.

Yes. All payments are securely processed through Stripe. We don’t store any of your credit or banking information.

If you’re an organiser, contact us at info@tickatoo.com.au and we’ll help you set up your event page.

In most cases, no. If you’ve made a mistake, please contact the event organiser as soon as possible.

Tickatoo supports all types of events — from small community workshops to large-scale concerts, festivals, and conferences.

You can contact our support team via email at info@tickatoo.com.au or use the contact form on our website.