Privacy Policy

When you use Tickatoo, we may collect the following personal information:

• Your full name
• Email address
• Contact number (if provided)
• Event attendance details
• Organisation name (if applicable)
• Any information you provide when purchasing a ticket or creating an account

We collect personal information when you:

• Register or create an account on Tickatoo
• Purchase or reserve tickets for events
• Subscribe to our newsletters or mailing lists
• Contact us via email, contact forms, or customer support
• Interact with us on social media or partner event pages

Where reasonable and practicable, we collect information directly from you. We may also collect information from third-party organisers or event promoters using our platform, in accordance with their own privacy policies.

We collect and use your information to:

• Facilitate event ticketing and registration services
• Confirm your ticket purchases and send you event-related information
• Communicate with you regarding your account or customer support inquiries
• Provide updates, newsletters or marketing (if you have opted in)
• Improve our platform and services based on user behaviour and feedback
• Comply with legal obligations and cooperate with authorised law enforcement bodies

We may disclose your personal information to:

• Event organisers or hosts (as necessary for managing your event participation)
• Our service providers (such as web hosting, IT support, and email distribution providers)
• Stripe and other secure third-party payment processors
• Government authorities, where required by law or regulation
• Other parties with your explicit consent or where authorised by law

All third parties who handle personal information on our behalf are required to comply with privacy and confidentiality obligations consistent with this Privacy Policy and Australian privacy laws.

We store your personal information securely in cloud-based infrastructure located in Australia or other countries with comparable data protection standards. We implement technical and organisational safeguards to protect your data, including:

• SSL encryption on all data transmissions
• Secure access controls
• Regular audits and updates to our IT systems
• Data minimisation practices to limit unnecessary data collection

You have the right to:

• Access the personal information we hold about you
• Request corrections to any inaccurate or outdated information
• Request deletion of your data (subject to legal or operational requirements)

To make such requests, please contact our Privacy Officer at the details provided below.

Tickatoo uses cookies and analytics tools (e.g., Google Analytics) to enhance your experience and improve our services. Cookies may collect anonymous usage data such as:

• Pages visited
• Device and browser type
• Session duration

You can modify your browser settings to block or delete cookies if you prefer.

With your consent, we may send you promotional materials or event updates. You can opt out of these communications at any time using the “unsubscribe” link in our emails or by contacting us.

Our website may contain links to external websites not operated by Tickatoo. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

While Tickatoo primarily operates within Australia, some of our service providers (e.g., Stripe or cloud hosting providers) may be located overseas. Where applicable, we ensure appropriate safeguards are in place to protect your information, in line with APP 8 (Cross-border disclosure).

Tickatoo is not intended for use by children under the age of 13 without parental consent. If we become aware that we have collected information from a child without parental authorisation, we will take reasonable steps to delete it.

If you have any questions, concerns, or complaints about our handling of your personal information, please contact:

We will respond to your complaint within a reasonable timeframe (typically within 30 days). If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time to reflect changes in laws, technology, or our operations. The most current version will always be available on our website, and material changes will be notified where appropriate.